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Personalised products are unfortunately ineligible for return unless faulty.

Your CLOUD NINE product will live a long and happy life if you keep an eye on how you store it. Try not to tightly wrap the cable around your Irons, Wands or Airshots. Instead, gently loop it in the carry case. This greatly reduces the chances of wearing the inner wire, which is important because this kind of damage isn’t covered by warranty. You can also protect your Irons from scratches and chips by keeping the plug and plates apart; again this is important because plate damage isn’t covered under warranty.

CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron and Wand warranties by three years if you register your product within 14 days of purchase. An issue within the warranty period? We’ll replace or repair your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can’t offer free replacements or repairs.

Mainland UK Next-Day Delivery is £2.95 on all orders. All Next Business Day Delivery orders must be placed before 9.00pm, Monday - Friday, excluding English Bank Holidays. Orders placed before 9.00pm on Friday will be delivered on Saturday, orders placed after 9.00pm on Friday, throughout the weekend and until 9.00pm on Monday will be delivered on Tuesday. Delivery restrictions may apply for Scottish Highlands, Channel Islands and Northern Ireland.*
Standard Delivery is free on all orders over £60 and orders typically arrive within 2-3 working days.

We care for more than just your hair, we care for the planet too. Our Iron Recycling Service is completely free of charge for UK customers, and we recycle ALL straightening Irons, regardless of brand or purchase point. For more information on CLOUD NINE sustainability, take a look at our page.